Refund policy
Refund & Exchange Policy
At RAID OPS, every order is carefully inspected before shipment. We conduct quality assurance on every product to ensure it meets our standards and expectations before it leaves our facility.
Returns
To start a return, contact us at commandpost@raidoperations.com.
Please note that returns must be authorized before being shipped back to us.
Return Address:
[INSERT RETURN ADDRESS]
If your return request is approved, we will provide return instructions and, when applicable, a return shipping label. Returns sent without prior authorization may be refused.
If you have any questions regarding a return, please contact us at commandpost@raidoperations.com.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your order arrives damaged during shipping, contains a manufacturing defect, or you receive the incorrect item, contact us as soon as possible so we can evaluate the issue and make it right.
When approved, RAID OPS will process an exchange for the same item whenever inventory is available.
Limited Drop Products
Many RAID OPS products are released as limited deployments with restricted production quantities.
Because of the limited nature of these releases, exchanges are generally not available once inventory has sold out. If a replacement is unavailable, RAID OPS will work with you to determine an appropriate resolution.
We encourage customers to carefully review product descriptions, sizing information, and photographs before placing an order.
Custom Products
All sales of custom or personalized products are final.
Many custom products are handcrafted or individually processed. Minor variations in finish, color, engraving, stitching, or printing are normal and part of the manufacturing process. Cosmetic variations of approximately 5% or less are considered acceptable and are not considered defects.
If a custom product arrives damaged or defective, notify us within 7 days of delivery so we can evaluate the issue and fulfill our obligations under applicable consumer protection laws.
Exchanges
Exchanges are approved only for products that are:
- Damaged during shipping
- Defective due to manufacturing
- Incorrectly shipped by RAID OPS
Exchanges are not guaranteed for limited deployment products due to inventory limitations.
If an exchange cannot be completed because the product is no longer available, RAID OPS will work with you to determine an appropriate resolution.
Refunds
If a refund is approved, it will be issued to the original payment method after the returned item has been received and inspected.
Original shipping charges are non-refundable unless the return is the result of our error or a confirmed product defect.