Privacy policy
Privacy Policy
Last Updated: July 1, 2026
RAID OPS ("RAID OPS," "we," "us," or "our") operates raidoperations.com, www.raidoperations.com, and any affiliated websites, online stores, digital platforms, products, services, and communications (collectively, the "Services").
Our Services are powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services. This Privacy Policy explains how we collect, use, protect, store, and disclose your personal information when you visit our Services, create an account, make a purchase, subscribe to our communications, submit reviews, or otherwise interact with us.
This Privacy Policy applies to RAID OPS, its affiliated companies, subsidiaries, successors, assigns, employees, contractors, agents, licensors, and representatives operating under the RAID OPS brand.
By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described below.
Information We Collect
Depending on how you interact with RAID OPS, we may collect the following information:
Personal Information
- Full Name
- Billing Address
- Shipping Address
- Email Address
- Telephone Number
- Payment Information (processed securely through Shopify and authorized payment processors)
- Account Login Information (if applicable)
Order Information
- Products viewed
- Shopping cart activity
- Orders placed
- Returns or exchanges
- Purchase history
Device Information
- IP Address
- Browser Type
- Operating System
- Device Type
- Cookies and similar technologies
- Website usage analytics
Communications
Information you voluntarily provide when contacting us through:
- Contact Forms
- Customer Service
- Social Media
- Product Reviews
How We Collect Information
We collect information:
- Directly from you
- Automatically through your browser and device
- Through Shopify
- Through trusted third-party applications that support our Services
- Through payment providers
- Through shipping providers
- Through analytics and marketing providers
How We Use Your Information
We use your information to:
- Process orders
- Process payments
- Ship products
- Provide customer support
- Process exchanges and approved refunds
- Detect fraud
- Improve our website
- Personalize your shopping experience
- Send operational emails
- Send marketing emails (only if you opt in)
- Notify you of future product releases and operations
- Respond to legal obligations
Email Communications
If you subscribe to RAID OPS communications, we may periodically send:
- Future deployment announcements
- Product releases
- Operational updates
- Promotional offers
- Company news
You may unsubscribe at any time using the link provided in our emails.
Transactional emails regarding purchases, shipping, exchanges, and customer support may still be sent even if you opt out of marketing communications.
Customer Reviews
RAID OPS uses Judge.me to collect verified customer reviews.
Following eligible purchases, customers may receive an automated email invitation requesting an honest review of their purchase.
Submitting a review is entirely voluntary.
Reviews may appear publicly on RAID OPS product pages and may include:
- First Name
- Rating
- Review Content
- Product Purchased
- Date of Review
We reserve the right to moderate or remove reviews that:
- Contain profanity
- Include personal information
- Are fraudulent or misleading
- Promote illegal activity
- Violate applicable laws
- Are unrelated to the purchased product
Cookies
RAID OPS uses cookies and similar technologies to:
- Keep your shopping cart active
- Remember your preferences
- Improve website performance
- Measure website traffic
- Understand visitor behavior
- Improve future products and Services
Most browsers allow you to disable cookies; however, doing so may impact website functionality.
Payment Information
Payment information is processed securely through Shopify and its authorized payment processors.
RAID OPS does not store complete credit card numbers or sensitive payment credentials on our servers.
Sharing Your Information
We do not sell your personal information.
We may share your information only when necessary with trusted service providers including:
- Shopify
- Payment Processors
- Shipping Carriers
- Fraud Prevention Providers
- Email Marketing Platforms
- Customer Review Services (Judge.me)
- Website Analytics Providers
These providers receive only the information necessary to perform their services.
Third-Party Services
Our Services may contain links to third-party websites.
RAID OPS is not responsible for the privacy practices or content of websites we do not own or control.
We encourage users to review the privacy policies of any third-party websites they visit.
Children's Privacy
RAID OPS does not knowingly collect personal information from children under the age of 13.
If we become aware that information has been collected from a child without appropriate parental consent, we will promptly delete that information.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be 100% secure.
Data Retention
We retain personal information only as long as necessary to:
- Complete transactions
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Information may be retained longer when required by applicable law.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Receive a copy of your information
- Withdraw marketing consent
- Request restrictions on processing
- Object to certain uses of your information
Requests may be submitted to:
commandpost@raidoperations.com
We may verify your identity before fulfilling certain requests.
International Visitors
If you access RAID OPS from outside the United States, you understand that your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, legal obligations, or Services.
The revised policy will become effective immediately upon posting unless otherwise required by law.
The "Last Updated" date at the top of this page will always reflect the most recent revision.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us:
RAID OPS
Website:
https://raidoperations.com
https://www.raidoperations.com